Refund and Cancellation Policy

This policy applies to everything you buy directly from OOMLO, a brand of Dashing Media LLC, a New Mexico limited liability company: the Monetization Plan (complete edition), Studio Setup, Studio Run and Studio Launch. It applies whether you pay through our checkout and payment links (processed by Stripe), through a Stripe invoice, or through our store on Whop.

It does not apply to products that a creator partner sells to their own audience on Whop. Those are refunded under Whop's buyer terms, as the Creator Partner Terms explain. The free Monetization Plan costs nothing, so there is nothing to refund.

All prices are in US dollars (USD).

1. At a glance

2. Monetization Plan, complete edition

What you get. A written plan of eight to ten pages (what to sell, at what price, what it could return and the launch calendar) and a thirty-minute session with us to walk through it.

Delivery. After you pay, we email you within one business day to schedule your call. The Plan is delivered by email, or in your OOMLO HQ account if you have one, within 72 hours after that call. Use the session within 30 days of delivery.

Refunds.

• Until we deliver the Plan, you may cancel for a full refund.
• If we do not deliver it within 72 hours of your call, you may ask for a full refund.
• Once delivered, the Plan is not refundable, because it is custom work prepared for your audience.

Credit. The US$297 is credited in full toward Studio Setup or Studio Launch if you buy either within 90 days of receiving the Plan.

Scenarios. The Plan includes illustrative scenarios, not a promise of results; see "The Monetization Plan" in our Terms of Service.

3. Studio Setup

Delivery. We deliver what the Studio Setup page lists within 20 business days of receiving your complete intake form. Delivery is complete when we hand everything over in a thirty-minute handover and confirm it to you in writing.

Refunds.

• If we do not deliver within 20 business days, you may ask for a full refund.
• Once delivery is complete, Setup is not refundable, because it is custom work built for you.

What stays yours. Your domain is registered in your name and stays yours, and its first year is included. Renewals after the first year are yours to pay unless you have Studio Run.

Founder price. The founder price applies to the first ten Studio Setup installs. When they are taken, the page shows the new price before you buy. A price change never affects an order you have already paid.

4. Studio Run

How it renews. Studio Run is a monthly subscription. It renews automatically on the same day each month until you cancel.

How to cancel.

• Cancel from your account wherever you bought it (your oomlo.com account or Whop), or write to hello@oomlo.com.
• We confirm your cancellation in writing within one business day.
• Cancellation takes effect at the end of the month you have already paid, and you keep the service until then.

Refunds.

• Payments for the current month are not refunded.
• A renewal charged before you asked to cancel is not refunded, except where the law requires it.

When Run ends.

• The hosting and software we provide stop.
• Your domain, your content, your email list and your products stay yours.
• If you ask within 30 days, we send you an export of your site content and your list.

Price changes. If the monthly price changes, we email you at least 30 days before it applies to your next renewal.

5. Studio Launch

Two scopes. US$1,197 to launch a product you already have, or US$1,497 if we build the product with you.

How payment works.

• You pay half up front to start: US$599 or US$749.
• We invoice the balance through Stripe when your launch goes live: US$598 or US$748. It is due within seven days of the invoice.

Kickoff and timing.

• After the deposit, we send your intake form and schedule a kickoff call.
• Your launch goes live within 30 days of receiving your complete intake materials.
• Delays on your side, such as late materials or approvals, move that date by the same amount of time.

Refunds.

• If you cancel before the kickoff call, we refund your deposit in full.
• If we do not go live within 30 days for reasons on our side, you may ask for a full refund of everything you have paid for the launch.
• Once your launch is live, it is not refundable.

The 20% share.

• For 90 days after go-live, OOMLO receives 20% of the launched product's net sales.
• Net sales are gross sales minus refunds, chargebacks and payment processing fees, as shown in the payment processor's records for that product.
• We invoice the share monthly, and each invoice is due within 15 days.
• If the product makes no sales, nothing is owed beyond the launch price.

Ownership. The product is yours from day one.

6. How to ask for a refund or cancel

Where to write. Email hello@oomlo.com, or message us on WhatsApp at +1 954 820 3777, with the email address you used and your order number if you have it.

What happens next.

• We reply within one business day and decide within five business days.
• Approved refunds go back to the original payment method within ten business days.
• Your bank may take a few more days to show the refund.

7. If something goes wrong with a payment

Write to us first. Please contact us before opening a dispute with your bank; most issues are solved within a day.

If you open a dispute. We provide the bank with our records of your order, its delivery and our messages, and we may pause work in progress until the dispute is resolved.

8. Your rights

Nothing in this policy limits any right you have under applicable consumer protection law.

9. Contact

OOMLO, a brand of Dashing Media LLC · 1209 Mountain Road PL NE STE R · Albuquerque, NM 87110 · United States · hello@oomlo.com · +1 954 820 3777 (also WhatsApp)

This policy is also published in Spanish. The Spanish text is a translation; if the two versions differ, the English version prevails.